OUR POLICY

PRIVACY POLICY

OVERVIEW

Orlins Venture Group is a trading name of Orlins Venture Group Sdn Bhd. We respect the privacy rights of its online visitors and recognize the importance of protecting the information collected about them.

Your privacy is important to us, so we have created the following Privacy and Security Policy to let you know what information is collected when you visit shop.orlinsventure.com.my, why it is collected and how we use it. This Privacy and Security Policy also addresses our data security practices, the options you have to access and control any personally identifiable information you provide to us, and other matters.

This Privacy and Security Policy is governed by our Terms of Use. We may occasionally make changes to this Privacy and Security Policy which will be included on this page in part or as a whole. It is your responsibility to review this Privacy and Security Policy frequently and remain informed about its content.

Please contact us if you have any questions related to our Security & Privacy Policy.

COLLECTING PERSONAL INFORMATION

Orlins Venture Group does not collect personal information from you (your name, addresses, e.g.) when you visit our website. If you choose to provide this information to us, it is only used to full fill your request for information or your consent to receive communication from Orlins Venture Group. Such communication can include: electronic newsletters, offline mailings, notification of new product arrivals, promotions, contests and customer service calls regarding orders you have placed. We will not contact you for any marketing or promotional purposes.

If you place an order on our website, we will collect your first and last name, home or other address, telephone number, email address and billing, payment and financial information. If you do not provide such information, we will be unable to complete your purchase. We use this information to complete, support and analyze your purchases from Orlins Venture Group.

This information may also be used for internal purposes and to comply with any requirements of This information may be disclosed to our staff and to third parties involved in the completion of your transaction (credit card provider, e.g.) the delivery of your order (supplier, shipping carrier, e.g.) or the analysis and support of your use of the Orlins Venture Group website.

COLLECTING TECHNICAL INFORMATION

Orlins Venture Group uses cookies to keep track of what you have in your shopping cart and to remember you when you return to our store. Cookies are very tiny files that are stored on your computer when you visit certain web pages that record your preferences. They cannot harm your computer and they do not contain any personal or private information. You must accept cookies to make a purchase at Orlins Venture Group.

As you browse our website, we may gather navigational and clickstream data that shows what pages are visited and how long various features are used. This information will not reveal your identity or be linked to you personally. We use this information to complete, analyze and support your purchases from Orlins Venture Group and use of the website to comply with any requirements of law and to determine the commissions for our Affiliates.

We may use third-party advertising companies to serve ads on our behalf. These companies may employ cookies and action tags to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous.

SHARING PERSONAL and/or TECHNICAL INFORMATION

We take your privacy seriously. We only share your personal information when it is necessary to complete your order (submitting your address to a supplier and/or shipping carrier, e.g.) or to fulfill a legal requirement or request if we have believed that such action is necessary.

We may disclose your information if necessary to protect our legal rights. if the information relates to actual or threatened harmful conduct or super buy .my has good faith belief that such action is necessary to (1) conform to the requirements of law or comply with governmental orders, court orders, or legal process served on Orlins Venture Group or (2) to protect and defend the property or rights of Orlins Venture Group, the users of its website or the public. This includes exchanging information with other companies and organizations for fraud protection and credit risk protection. If shop.orlinsventure.com.my.com should ever file for bankruptcy or merge with another company, we may sell the information you provide to Orlins Venture Group to a third party or share your personal information with the company we merge with.

LINKS

Orlins Venture Group website may contain links to other sites. Orlins Venture Group is not responsible for the privacy practices or the content of such sites. This Privacy & Security Policy applies solely to information collected on Orlins Venture Group.

SECURITY

We offer secure web pages to collect certain kinds of user information, and we store certain kinds of data in encrypted form. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. While no computer system is completely secure, we believe the measures implemented by our website reduce the likelihood of security problems to a level appropriate to the type of data involved.

We generally keep user data on our server or in our archives for as long as we deem reasonable. We may alter this practice according to changing requirements. We may keep other data for longer periods if the law requires it. Additionally, information posted in a public forum (such as a frequently asked question, article comment, or product review) could stay in the public domain indefinitely.

YOUR CONSENT TO THIS POLICY

By using the Orlins Venture Group website you are agreeing to this Privacy and Security Policy. Our Terms of Use take precedence over any conflicting Policy provision. We may change our Privacy and Security Policy by posting a new version of the policy on this page which is your responsibility to review frequently.

Orlins Venture Group Returns Policy.

Yes you can, within fourteen (14) days of receiving an item ordered from the ORLINS VENTURE GROUP online store (shop.orlinsventure.com.my) or any of our physical stores if you are not completely happy with. We encourage you to call our Customer Careline at 03-xxxxx before returning a product/parcel so we can provide you with the best service.

You will get a full refund/store credit if the requested/suggested product(s) is out of stock. We will also pay the return shipping costs if the return is a result of our error which you received an incorrect or defective item, etc.

You should expect to receive your refund within fourteen (14) working days. This time period includes the transit time for us to receive your return (1-3 working days), the time it takes us to process your return parcel (1-3 working days), and the time it takes from our finance to your issuer bank to complete the refund (2-3 working days).

YOU MAY RETURN FOR EXCHANGE:

“If you are dissatisfied with an item, we want to quickly correct the problem”.

All item(s) must be returned to us undamaged, unsoiled, unwashed, unaltered, and unworn.
All item(s) must be returned in the original selling condition and include the original product packaging, price tags, and labels.

Items that are damaged, marked or found to be manufacturing error is an acceptable and new item in good condition or other items with it purchased value will be sent back to the customer (subject to stock availability).

If you need to return an item or more, please contact us via phone call or email. Your request must have particular details such as Order ID (#XXXXXX), alternative contact number and details about the product you would like to return. We will respond promptly with instructions on how to return items from your order.

Your shipping cost will be refunded either in cash, bank transfer or store credit.

YOU MAY NOT RETURN FOR EXCHANGE :

  • Sale items or purchases made with discount coupons.
  • Damaged, soiled, washed, altered, and worn item(s) are not returnable by any chance unless it is found to be manufacturing error or faulty beforehand.

If we still received item like the said, we will send back to customer and customer will bear the postage.

RETURN FOR EXCHANGE PROCESS:

ONLINE (shop.orlinsventure.com.my)

If the return tag is still attached and the item is in an unwashed, unaltered, and unworn condition, returns will be accepted for changing to another/same item with the same purchased value, store credit or full amount bank transfer. Return must be posted back within:

  1. a) 14 working days from arrival of package for local delivery.
  2. b) 30 working days from the arrival of package for overseas delivery.
  3. c) Item(s) purchased from online can be exchanged with ONLINE and also through our outlets; , & . The customer must first email us for acknowledgment & stock arrangement.
  4. d) Our working hours are on weekdays from 8am to 5pm except during Selangor & National Public Holidays. Emails sent outside these hours will be replied on the next working day. Rest assured any enquiries will be answered. Email can be sent to sales[email protected].
  5. e) For all orders with missing, defect or the wrong item, email us again at [email protected] with your order id (#XXXXXX) using subject header “Missing, Defect & Wrong”. You may call us too at 03 – 86851280. We will advise and help you accordingly.

To check the return and refund status, you may contact our customer care center via email at [email protected]

STORE

If the return tag is still attached and the item is in an unwashed, unaltered, and unworn condition, returns will be accepted for product exchange only.

  1. Item(s) purchased must be presented at the cashier counter.
  2. Item(s) return or exchange must be at the purchased outlet ONLY.Cancellation by Customer (Non-Faulty Product).No cancellation fees shall be applicable with NO valid reasons. fees shall be applicable.
  3. Cancellation by Customer (Faulty Product)

All product descriptions, information, and measurement posted on the website are provided to help the customer choose their perfect fits.

Product image as seen on the Site may slightly differ from the actual product that you receive due to photoshoot lighting, editing & screen resolution.

If the item you receive is faulty, please contact our Online Department team and provide your order ID, photo of the faulty and reason for return. We will reply to your email and ask whether you require a refund or a replacement.

Upon receiving the product, we will examine it and we will advise you on the status of the replacement or refund (if any) via email as soon as possible.

Defective / Faulty Items

This is a mightily embarrassing and we will have them all covered. We are really sorry and will make it up to you in any possible way! Please drop us an email with the following details:

  • Order ID (#XXXXXX)
  • The matter of the issue (defective/faulty)
  • Pictures or videos, whichever applicable

Opt for Full Refund / Exchange with the same value item (s). Please provide your banking details to ease the refund processes

Refund

Customer will get their full refund in the event of :

  • The customer received a parcel with a missing item(s), faulty item(s).
  • Canceled order with a valid reason
  • Item (s) ordered is out of stock.
  • ‘Special case’ request which will be reviewed and finalized by management.

Product Guarantee

We heard you and always prioritize our customers. All normal price items are now provided with a special product guarantee.

Product(s) is promised guarantee to be delivered on time from the processing date (max 2 days transit time for local & 5 days transit time for international). However, this treatment is not applicable during peak season and big sale campaign.

Product(s) is promised guarantee to be in the perfect condition as advertised. We are very concerned about every cent spent.

In the event of you experienced delay delivery, we will extend your return/exchange period to another two (2) days and you can opt for apology store credit for your next purchase.